If you’re in the managed services game, chances are you’ve heard the name ConnectWise. Known as one of the most robust platforms for IT service providers, ConnectWise is more than just software—it’s a complete ecosystem for running a modern MSP.
From quoting and ticketing to project tracking, automation, and security, ConnectWise bundles everything you need into one integrated experience. But what really sets it apart is how it helps MSPs scale without losing control.
What is ConnectWise?
ConnectWise is a suite of software tools built specifically for technology solution providers (TSPs) and managed service providers (MSPs). Its core products span the full lifecycle of customer relationships:
- ConnectWise PSA (Manage): For ticketing, CRM, project management, and time tracking.
- ConnectWise Automate: For remote monitoring and patch management.
- ConnectWise Sell: For building and managing IT quotes and proposals.
- ConnectWise Control: For secure remote desktop and support sessions.
- ConnectWise RMM: Lightweight remote monitoring and alerting for hybrid environments.
Key Benefits for IT Service Providers
✅ End-to-End Visibility: Keep track of every client interaction, from sales to support.
✅ Automation at Scale: Automate routine tasks like patching, billing, and alerts.
✅ Centralized Operations: Replace disconnected tools with one unified platform.
✅ Improved SLAs & Ticket Resolution: Prioritize work with accurate, real-time data.
✅ Integrations: Sync with tools like Microsoft 365, QuickBooks, Xero, and backup solutions.
Why MSPs Choose ConnectWise
🔹 Built for MSPs by MSPs – Unlike generic tools, ConnectWise understands the daily pain points of service providers.
🔹 Deep Customization – Create workflows, dashboards, and reports tailored to your process.
🔹 Partner Ecosystem – Access a marketplace of vetted integrations and security vendors.
🔹 Cybersecurity Alignment – Integrate security tools and manage compliance frameworks like NIST or CIS.
Who Uses ConnectWise?
| Type of Business | How ConnectWise Helps |
|---|---|
| Small MSPs | Centralize operations with fewer staff |
| Mid-size IT Firms | Improve SLA compliance and automate dispatching |
| Co-Managed IT | Offer seamless collaboration with internal teams |
| MSSPs | Combine security and service delivery under one roof |
ConnectWise in Action: A Real MSP Story
“Before ConnectWise, we were bouncing between spreadsheets, a CRM, and three ticketing tools. Now, everything is in one place. We’ve cut resolution time by 40%, and our team feels more focused.”
— Marcus T., Owner of an MSP in Austin
Things to Consider
- Pricing is modular – You pay per product and per user, so it can grow with you—but costs add up if you need the full stack.
- Learning curve – Because it’s robust, expect to spend time on setup and training.
- Best with buy-in – Success with ConnectWise often comes when leadership commits to integrating it across departments.
Final Thoughts
If you’re serious about growing your MSP, ConnectWise offers the infrastructure to do it right. While not the cheapest option, it’s designed to reduce chaos, improve service, and help you scale without losing visibility.
For IT service providers looking for one tool to run the entire business, ConnectWise is hard to beat.